SHIPPING INFORMATION
kangyage.store Shipping Policy
At Podkhomu.store, we are committed to providing fast and reliable shipping so you can enjoy your fitness products as soon as possible. Below, you’ll find detailed information about our order processing time, shipping duration, costs, and tracking options.
1. Order Processing Time
- Processing Time: All orders are processed within 3 business days (Monday–Friday, excluding holidays).
- Confirmation Email: Once your order is placed, you will receive a confirmation email.
- Tracking Information: After your order has been processed and shipped, we will send you a tracking number to follow your shipment.
- Note: During peak shopping seasons or promotional events, processing times may be slightly extended. If any delays occur, we will notify you via email.
2. Estimated Shipping Time
- After processing, orders are expected to be delivered within 20-30 business days.
- Shipping times may vary depending on your location and external factors such as weather conditions, holidays, or carrier delays.
- We work with trusted logistics partners to ensure your order arrives as quickly and safely as possible.
3. Shipping Costs & Free Shipping Policy
Our shipping fees are based on the total order value:
| Order Amount | Shipping Fee |
|---|---|
| $0.01 - $59.99 | $7.99 |
| $60 and above | Free Shipping |
- We offer free shipping on all orders over $60 to provide the best value for our customers.
- Shipping costs will be calculated and displayed at checkout before payment is completed.
4. Order Tracking & Notifications
- Once your order has shipped, you will receive a shipment confirmation email with a tracking number.
- You can track your order in real-time via the shipping carrier’s website.
- If you experience any issues with tracking your package, please contact our customer support team at [email protected].
5. Shipping Delays & Unexpected Issues
While we strive to meet our estimated delivery times, there may be rare occasions where delays occur due to:
- Severe weather conditions
- Holiday shipping congestion
- Carrier delays
If you experience an unexpected delay with your order, please reach out to our support team, and we will assist you in resolving the issue as quickly as possible.
6. Incorrect Shipping Address
- Please ensure that your shipping address is correct before placing an order.
- If you realize there is a mistake in your address, contact us immediately at [email protected].
- If the order has not yet been shipped, we will update your address.
- If the package has already been shipped, we cannot change the destination, and you may need to place a new order.
7. Lost or Stolen Packages
- Once a package is marked as "Delivered" by the carrier, we are not responsible for lost or stolen items.
- If your package is missing, please check with your local carrier or neighbors first.
- If the issue is unresolved, contact us, and we will do our best to assist you.
8. Contact Us
If you have any questions regarding our shipping policy or need assistance with your order, please contact us:
- Email: [email protected]
- Address: 201 E Pass Rd, Gulfport, MS 39507, United States
We appreciate your trust in Podkhomu.store and look forward to providing you with high-quality fitness products and excellent service!